Links with other websites.
We may at any point use re-marketing to promote our service online, it involves the following:
- Third party vendors, including Google, show our ads on sites on the internet.
By visiting BankCharges.com you are accepting and consenting to the practices outlined in this privacy notice.
The information we collect about you and how we use it.
In order for you to benefit from services provided by BankCharges.com we need to collect various information about you. We need to know your full name, date of birth, your address for the last 3 years, e-mail address, telephone number(s), relevant bank account, loan or credit card details including expiry date and security details,
We need this information in order to process your potential claim. We also require this information to provide you with the relevant advice regarding the validity of your claim. This information is used by us, partner companies and our agents and sub-contractors. This information is also used for the prevention of fraud and the prevention of money laundering and in some circumstances to trace debtors.
We monitor telephone conversations, written communications and emails as well as collecting usage statistics and patterns on our website in order to improve and enhance our service. From time to time we may pass this aggregate information and statistics to third party companies in order to develop our business. The statistics will not include information that can be used to identify an individual.
From time to time BankCharges.com may contact you for research and analysis purposes in order to improve the service we provide. We may contact you by phone, email, telephone, post, sms or fax to ask you for comments and feedback on our products and service offering.
If you only wish to be contacted by a particular method then you can let us know by contacting us on info-oracle-email You reserve the right to prevent marketing information being sent to you. You can do this by opting out of any future marketing contact from us by informing us whilst making your preliminary claim submission via our website or call centre or by written communication or by email, except as a courtesy to claimants, to advise you regarding the validity of or progress of your claim.
Please note, if you choose to opt out, we will be unable to keep you informed of new developments, products, services or offers which may be of interest to you.
We monitor the use of our website and track customer shopping patterns by using cookies.
Cookies are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. If you would like to know more about the way cookies work, go to www.allaboutcookies.org. Our cookies only record the areas of the site that have been visited by your computer, and for how long. You do have the opportunity to set your browser to accept cookies or disable cookies, or to notify you if a cookie is issued. If you decide to disable the cookie function on your computer it means that certain personalised services cannot be provided to you. It also means you may not be able to use some of the most innovative and useful features of our website. We recommend you leave the function on.
How we protect your information.
Please note, the internet is not a secure medium. However we have put in place various security procedures as set out in this policy.
BankCharges.com Endeavours to maintain the highest levels of security. We know how seriously you consider the protection of your personal information and you can be certain that we have taken all reasonable steps to ensure you can transact online safely and securely. We also keep your information confidential; our internal policies cover the storage, access and disclosure of your information.
Please note, despite the security measures we have taken it is necessary for us to inform you there is no guarantee that any email you sent by you to us will be received by BankCharges.com, or that the message will remain confidential whilst in transit. You therefore accept that by acknowledging this situation, you are sending emails at your own risk.
Sale of business.
In the event that the business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchaser’s advisers and will be passed on to any new owners of the business to use in the same way as set out in this Policy.
Your rights to access your personal information.
You have the right to access the personal data we hold about you. If you would like to obtain a copy of the personal information we hold about you, please write to us at the address below, enclosing your postal details and a cheque for £10 (being the administration fee currently payable).
You fill out the claim pack and return it to us.
We’ll check with your lender to see if the credit agreement has a PPI policy on.
If it doesn’t we’ll let you know and there’s no charge. If you do have a mis sold PPI policy then we’ll let you know and we’ll start your case.
Please be aware that payout time scales vary depending on volume of claims and the cooperation of the lender.