Please Read Carefully
We want your decision to use Oracle Legal Ltd to pursue your claim to be the right decision for you. We are committed to providing a professional, simple to understand and easy to use service. We aim to be completely transparent in all our dealings with you and these Terms and Conditions explain our obligations to you and yours to us. They will be at the heart of our relationship, and our contract with you, please take time to read them carefully.
We hope you are happy with our service, but if you should have any reason to complain please do not hesitate to contact us. A copy of our complaints handling procedure is available on request or can be found on our website at www.bankcharges.com/complaints-procedure.
“www.bankcharges.com” is a trading name of Oracle Legal Ltd, a limited liability company and a third party claims handler regulated by the Claims Management Regulator in respect of regulated claims management activities Authorisation No. CRM17936 and registered in England and Wales with number 06810900 having its registered office at Lester House Business Centre, 21 Broad Street, Bury, Lancashire, BL9 0DA.
“Fee” means the fee payable to Oracle Legal Ltd for Services being 25% plus VAT of any compensation recovered by us for you. For example, if we recover £1,000 compensation, our fee would be £300 (inclusive of VAT at the prevailing rate) and you would receive £700.
“Compensation” means (but is not limited to) any one or more of the following or a combination of them:
• a refund either to your bank account or by cheque
• a reduction of your loan balance
• a reduction of your arrears
“Services” means the services provided by Oracle Legal Ltd including assessing the viability of, preparing, submitting and negotiating your claim.
“us” and “we” means Oracle or anyone whom we transfer our obligations and rights under this agreement.
“you” means you, the person(s) entering this agreement
1. By signing and returning the Letter of Authority in the claim application form you will:
1.1 Accept these Terms and Conditions and enter into a binding contract.
1.2 Agree that the compensation can be sent directly to us and we will retain our Fee before paying the balance of the Compensation to you. Should the compensation be paid direct to you, or credited to an outstanding loan, bank account or credit card, we will invoice you direct for the Fee which will become immediately due and payable to us. If this Fee is not paid in full within 28 days of the date invoice we may commence debt collection proceedings to recover the debt owed to us. If you have an Individual Voluntary Arrangement (IVA) or are in a Debt Management Plan (DMP) please be aware that fees are still payable.
1.3 Agree to pay back to us any monies paid by us in pursuing your claim, and;
1.4 Still be liable for our Fee if any reasonable offer of compensation is rejected by you.
2. Oracle Legal Ltd will:
2.1 Rely on the information and documents provided by you to Oracle Legal Ltd as being true, accurate, and complete;
2.2 Use our reasonable endeavours to obtain compensation for the claims which are pursued;
2.3 Promptly notify you if the claim is not to be pursued. We will act reasonably in taking any such decision;
2.4 Promptly notify you of the outcome of the claim;
2.5 As soon as is reasonably practicable following the settlement of a claim and the Payment of compensation by the company to Oracle Legal Ltd pay you the balance of the compensation, after deducting the Fee.
2.6 Keep you informed by post, telephone, emails and SMS message about offers, products and services which may be of an interest to you. If you do not want us to do this you can write to us at: E-Marketing, Oracle Legal Ltd, Lester House Business Centre, 21 Broad Street, Bury, BL9 0DA.
3. Cancellation terms
3.1 You have 14 days (which starts on the date you signed the authority) to cancel your authority, instructing us to act on your behalf. This can be done by writing to the address immediately above.
3.2 lf you cancel the contract after 14 days Oracle Legal Ltd reserves the right to make a reasonable charge for the work undertaken in pursuit of your claim.
3.3 lf you withdraw a claim prior to an award of compensation being paid out by, but after the claim lodged by Oracle Legal Ltd has been upheld by the company, you will remain liable for the Fee to Oracle Legal Ltd.
3.4 lf you independently accept an award based on a claim which relates to the same policy/policies upon which Oracle Legal Ltd originally lodged the complaint then you are still liable for the Fee.
4. Governing Law
4.1 This contract will be subject to the laws of England and Wales.
I/We confirm that I/we have read and understood the Terms and Conditions and by signing the Letter of Authority confirm acceptance of them and wish Oracle Legal Ltd to act on my/our behalf.
If you’re paying your invoice online, your credit card statement will read AW-Oracle442033188334.